Firming & Soothing Serum
What it is: An advanced serum to keep skin looking smoother, younger and more radiant.
How it works: A nourishing punch of bio-active ingredients locks in your natural moisture for a firmer, plumper appearance.
Why you like: Follow with your favourite moisturizer for hydration you wouldn't expect, even in the middle of winter
We ship within Canada at $15 flat rate, or FREE when you spend over $100 (which is so easy to do with so many pretty things!)
You are also able to place your order online to get the latest things right now and pick-up in store or curbside when you are ready.
We do not ship international at this time.
Seasons of LUX Subscription
Q. When will my seasonal box be shipped?
A. The seasonal boxes will be shipped out once every three months on the 15th of the month, following a January, April, July, October cycle. Your first box will be shipped to you the next shipping date after initial sign up. (ie. Orders placed Oct 14th will receive the October box first, orders on Oct 16th will receive the January box first).
Q. Can I purchase this service as a gift?
A. Absolutely (and what a great friend you are!). Simply enter their address as the shipping address at checkout and send them the link to the beauty survey. You can also update their shipping address by logging into your account on our site.
Q. If I subscribe for 4 seasons, I have to pay for them all at once?
A. No, with our new subscription service system your credit card will only be charged for the price of the current season's box on the date of shipping (15th of the month)
Q. I love this box and want to continue receiving it after the year is done, can I renew my subscription?
A. Yes, although at this time it cannot be done automatically. Simply re-purchase the subscription as you did last year. You are also welcome to fill out an updated survey so we can ensure you are continually getting the best box ever.
Q. I don't like an item that I have received in my seasons box. Can I return it?
A. Unfortunately because the products in our boxes are custom selected, we are unable to accept returns on the products inside. Perhaps you have you have a friend who will love it, and please leave us feedback to improve your selections in the future.
Q. When will my item be shipped?
A. All orders are shipped out every Monday, Wednesday and Friday at 3pm except on Holidays. Orders placed before 2 pm (MST) on shipping days will be sent out that day. Otherwise your item will be shipped the following shipping day.
Q. How will by order be shipped? Will I get a tracking number?
A. All orders are shipped with Canada Post and include a tracking number for your convenience. Shipping rates and estimated arrival times will be calculated by Canada Post at time of checkout. Free shipping is included on purchases of $150 dollars or more, and will be shipped Standard. Should you require more immediate shipping please call (780) 451-1423 and we can arrange a shipping option for you.
Q. Is there a signature required for my parcel?
A. Yes. All our shipments are required to have a signature for delivery. This is to protect you and your products as safe-dropped parcels may freeze if left outside or may get lost or stolen.
Q. Can I come pick-up my order in-store?
A. Yes! At checkout, please select In-store Pick Up as your shipping option. Please give 1 business day for your order to be processed and we will notify you once your parcel is ready. Orders will be held in-store for pick up for 14 days. If for any reason you cannot pick it up in that time, please call the store at (780) 451-1423 and we can arrange for your order to be held for an extended time.
Q. When I go to checkout, the only shipping option I have is “In-Store Pickup”. Why can’t I ship?
A. Due to the fragile nature of some of our products, we simply can’t risk putting them in the mail box for risk of breakage or extreme temperatures. These items will only be available for in-store pickup.
Q. Do you ship International?
A. At this time we are able to ship to Canadian addresses only.
Q. My order arrived damaged/broken. What can I do?
A. Please call us at (780) 451-1423 immediately. Please save the box and packing materials from the damaged shipment so we are able to file for a damage claim with Canada Post.
Q. What is your return policy?
A. Unopened and unused products may be exchanged for alternative product(s) or Store Credit within 30 days of purchase. Items purchased on clearance or promotions are FINAL SALE. No credit returns.If you would like to return any products from your order, please contact us at (780) 451-1423 to request authorization for your return. We will not accept any returns sent to us without prior authorization.